Dualys Support

Important Links: Driver & Firmware | Documentation | Consumables Compatibility Chart

Note: This printer is "end of life." We recommend upgrading to the Evolis Primacy 2.

Contact us to initiate support or warranty repairs for your Evolis Dualys ID card printer purchased from evolisprinter.com. If you didn't buy your printer from us or have a system out of warranty, we offer competitive rates on non-warranty work and most of the time we can diagnose the issue over the phone and give you a pretty good idea of the problem and what it is going to cost to fix it.

Evolis Dualys Tutorial Videos

In many cases, most issues can be resolved by watching support videos! Check out our informational videos to help you better understand the maintenance and learn how to use your printer.

How to Clean the Printer

How to Change the Ribbon

How to Clean the Printhead

How to Clean the Roller

How to Insert Blank Cards

How to Print a Test Card

How to Put the Card Hopper Down

How to Use the Manual Feeder