Primacy 2 Support

Important Links: Driver & Firmware | Documentation | Consumables Compatibility Chart

Contact us to initiate support or warranty repairs for your Evolis Primacy 2 ID card printer purchased from If you didn't buy your printer from us or have a system out of warranty, we offer competitive rates on non-warranty work and most of the time we can diagnose the issue over the phone and give you a pretty good idea of the problem and what it is going to cost to fix it.

Evolis Primacy 2 Tutorial Videos

In many cases, most issues can be resolved by watching support videos! Check out our informational videos to help you better understand the maintenance and learn how to use your printer.

Regular Cleaning of the Printer

Advanced Cleaning of the Printer

How to Clean the Printhead

How to Clean the Lamination Module

How to Repair a Broken Ribbon

How to Install Ribbons and Cards

How to Locate Serial Numbers

How to Print a Test Card

How to Print a Service Application

Getting Started with Connections and Drivers Installation

How to Connect the Primacy 2 and the CLM

How to Install the LCD Touchscreen

QR Code Error Reading