Primacy Support

Important Links: Driver & Firmware | Documentation | Consumables Compatibility Chart

Note: This printer is "end of life." We recommend upgrading to the Evolis Primacy 2.

Contact us to initiate support or warranty repairs for your Evolis Primacy ID card printer purchased from If you didn't buy your printer from us or have a system out of warranty, we offer competitive rates on non-warranty work and most of the time we can diagnose the issue over the phone and give you a pretty good idea of the problem and what it is going to cost to fix it.

Evolis Primacy Tutorial Videos

In many cases, most issues can be resolved by watching support videos! Check out our informational videos to help you better understand the maintenance and learn how to use your printer.

Quick Start Guide

Regular Printer Cleaning

Regular Printhead Cleaning

Advanced Printer Cleaning

Advanced Printhead Cleaning

How to Clean the Dust Filter

How to Activate Dual-Sided Printing